Delivering Success: Style Theory Achieves a 98% Customer Satisfaction Rate with Hybrid Delivery Model

Deliveries are a customer’s first physical touchpoint to your product and service. Recognising this, Style Theory, Southeast Asia’s largest fashion rental subscription service, made the bold move of switching up the company’s logistics model in a bid to enhance their customer experience. With a hybrid delivery model that consists of Style theory’s own fleet and a partnership with Pickupp, the company succeeded in achieving a high customer satisfaction rate of 98%.

Watch Style Theory’s Success Story here:

Are you facing a bottleneck in your deliveries and struggling to meet sudden spikes in demand? Wondering if you should move away from engaging your own delivery drivers to run an in-house fleet or outsource your deliveries to a professional courier service provider?

Larger and more established business may have the capacity and bandwidth to manage their own private fleet while growing companies may prefer to outsource their own fleet. Irregardless, to improve efficiency and scale your business well, it is necessary to consider what type of model you should adopt.

Learn more about Style Theory’s success story and understand the pros and cons of each delivery model and learn the factors you should consider before making a decision on the logistics model you should adopt for your business here

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