Frequently asked questions
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Individual vs Corporate
What are the differences? (Applicable to our On-Demand Service Only)
Pickupp's Corporate Plan (Monthly) Agreement
Pickupp’s Monthly Corporate Plan guarantees 100% of your delivery orders at a discounted rate of 25% (Orders start from $7.50 instead of $10.) This plan is applicable for our on-demand and same day delivery services only. An upfront payment and minimum spending of S$300 a month (30 - 40 deliveries) is required. The plan will be activated once payment and the first delivery order has been made. Once activated, the $300 credits will expire within a month (30 days) after effective date. Credits remaining in the account after the expiry date will be forfeited and cannot be used any further. There is an auto-renewal of the $300 credits immediately after it is used up, even if it has been less than 30 days.
Matching and Delivery Guarantee
All Corporate Plan Accounts will enjoy a 100% matching guarantee for standard same day door-to-door delivery orders created during our working days. This 100% matching guarantee does not include the following: - Orders created on Saturdays, Sundays and Public Holidays (Pickupp has a 90% acceptance rate on those days) - Items with insufficient packaging or fragile, heavy or irregular-sized items incapable of being delivered normally - Non-regular deliveries i.e. Express orders, non-covered area orders, designated pickup or delivery time orders, orders with return requests - Orders made in bad weather conditions, traffic accidents, jams or other circumstances that disrupts the general traffic condition of Singapore - Orders with irregularity from merchants or recipients, such as wrong or unclear order details, late order collection etc. Orders with special requests in our“Notes" section is also not guaranteed. ***Should there be any irregularity in demand-supply situations as a result of bad weather, festive season etc, you will be informed of any possible delays in delivery.
Terminating the Corporate Plan
A one-month notice period is required for merchants requesting to terminate the monthly merchant plan. If you wish to terminate your Corporate Plan (Monthly), kindly email Pickupp (firstname.lastname@example.org) to raise an official request. Your request will be processed and termination confirmed within 7 working days from your request. Auto payment will be terminated from the following month. After the termination is effective, remaining credits in the merchant account cannot be refunded, but will be effective until the expiry date.
Pickupp reserves the discretion to amend the Corporate Plan (Monthly) and its terms and conditions, without prior notice. Should any dispute arise, the decision of Pickupp shall be final.
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