FAQ

Frequently Asked Questions

Merchant FAQ

The cost of each pickupp delivery depends on weight, dimensions and delivery time, starting from as low as SGD$8 per delivery. Merchants can now save credit card details on our system, reducing the hassle in placing orders. For detailed delivery costs, please refer to pickupp Pricing.

Please ensure submitted weight and dimensions are accurate. Our Delivery Agents will cross check the weight and dimensions of package at pick up time. If the dimension of the parcel does not match with the delivery order details, our delivery agents will notify merchants or pickupp for order cancellation (a transaction fee will be charged, which is 50% of the delivery fee).

 

Size/ Weight Price (SGD$)
W+L+H <80cm, below 5kg from $8
W+L+H <120cm, below 10kg from $10
W+L+H <150cm, below 15kg from $12
W+L+H <150cm, below 20kg from $20
W+L+H >150cm, above 20kg please contact us directly

pickupp delivers anything you want, anytime you want, anywhere you want at a fraction of the cost. pickupp does not restrict delivery time and location and share idle logistic manpower to bring down your delivery costs. pickupp also provides real-time GPS tracking and reporting to you and your customers.

We do allow prescheduling (up to 7 days in advance). However, pickup and drop off must happen on the same day.

All packages should fit into the dimensions of W+H+L <= 150cm. Packages that exceed the weight limit of 15kg may not be handled or delivered. Please let our sales associate know if you require special assistance with oversized or overweight deliveries, we will be glad to assist further.

pickupp ensures our delivery agents are your trusted delivery partners. Apart from delivery trainings we provide, all delivery agents need to pass basic background checks and provide identity documents and proof of address. pickupp also insures your delivery items up to your invoice value or SGD$200 (whichever is lower). Merchants and recipients can now track the exact location of delivery agents by inputting the order number on this Tracking Page.

In case of delivering fragile or irregular sized packages, we strongly encourage merchants to mark the package as “Fragile & Handle with Care” in the notes section and reinforce the box to minimize any risk of breakage. Our delivery agents will take special care to ensure the packages are delivered without damage. In the event of any breakage, pickupp also insures your delivery items up to SGD$200 (for non-perishable items).

When an order request is filed we assume it’s ready for pick up and will dispatch the closest delivery agent immediately.

To ensure the safety of the parcel, delivery agents will now need to scan the QR code or enter the unique order passcode upon arrival at pick up point before they can begin the delivery process. Merchants will need to print and attach to your package an individual invoice with QR code or write down on your package the order number and unique passcode, in order to let our delivery agents start their delivery. If merchants have issues with printing the QR code, you can also use the Merchant Master QR Code as an activation (Merchant Master QR Code will be charged SGD$1 transaction fee).​ 50% of delivery fee will be charged if merchants cancel the delivery order after the agent has accepted the request or for failure to collect the package at the pick up location due to Merchant’s error.

pickupp provides ‘Cash on Delivery’ (COD) service. The service includes the collection of cash upon delivery of shipment and return of collected payment. It allows you to reduce operating costs, speed up cash conversion cycle, minimize risk of bad debts, and gain greater flexibility to retrieve payment at a low service fee.

 

Service Coverage
Maximum amount per delivery SGD $200
Days of return (Business Days) 10 Days
C.O.D. Surcharges(%) per order 2.0%
COD minimum charge per order SGD $1

pickupp may refuse acceptance of transport of packages or delivery items if any of the following cases applies:

  1. the sender’s request does not comply with our Terms of Service;
  2. the sender fails to enter a valid address and other required fields that are recognisable by the pickupp system;
  3. the package or item is not suitable for transport;
  4. the transport may violate laws and regulations; or is detrimental to public order, or injurious to public morals;
  5. the package or item are of the following types:
    1. explosives or other hazardous materials or any similar packages that are likely to cause damage to other packages;
    2. packages specifically determined by pickupp to be unacceptable, including but not limited to combustible, inflammable, poisonous and toxic materials, livestocks, dogs, cats, little birds, guns and swords etc.

pickupp mostly cater for merchant deliveries, but also serve individual customers for their business delivery needs。If you would like to become our enterprise merchant,please contact pickupp to enroll in any monthly enterprise programme: starting from 30-40 orders per month (monthly prepay SGD$240)

Enterprise Merchant Account
Enroll in any of pickupp’s monthly enterprise programme: starting from 30-40 orders per month (monthly prepay $240)
Individual Account
Starting from one order
Matching Guarantee YES. All deliveries are guaranteed (during working hours) Nil
Schedule Order YES. May pre-schedule orders ahead of time Nil
Package Damage Guarantee YES. up to SGD$200 insured (for non-perishable items) Nil
Customer Service Dedicated relationship managers assist your enquiries Nil
Fail to Deliver pickupp will reach out to assist re-delivery Packages will be returned to pickupp
Payment Method Monthly Settlement (BR required), Credits Purchase or Credit Card Credit Card
Cash on delivery YES. cash collection on behalf of merchants on delivery Nil

Delivery Agent FAQ

In order to become a pickupp delivery agent, you have to go through a screening process. To register, please fill in this form: go.pickupp.io/sgtraining. A pickupp representative will contact you soon and verify your contact details.

Required information depends on your delivery agent type:

Identity document Proof of address Driver Licence Vehicle Registration
Walker / Cyclist ✔︎ ✔︎
Biker ✔︎ ✔︎ ✔︎ ✔︎
Car ✔︎ ✔︎ ✔︎ ✔︎
Van / Truck ✔︎ ✔︎ ✔︎ ✔︎

Orders are displayed on your Delivery Agent app depending on your availability and distance from the pick up point. Click “Accept button” to accept an order.

Each Delivery Agent will be able to access all orders, but your location also matters: the closer you are from the delivery pick up point, the earlier you will receive the order.

Absolutely! pickupp is well suited for you to deliver orders along the direction of your daily commutes.

No. Joining pickupp is completely free of charge! pickupp will only collect commission fee after you have completed delivery orders.