FAQs

Frequently Asked Questions

Merchant FAQs

The cost of each pickupp delivery depends on 3 factors:

  1. Weight
  2. Parcel Dimensions
  3. Delivery Time

Ad-hoc 4-hour on-demand deliveries start from as low as SGD$10 per delivery. Orders can be created on our desktop or on our mobile app, iOS and Android.

Please ensure submitted weight and dimensions are accurate. Our Delivery Agents will cross check the weight and dimensions of package at pick up time. If the dimension of the parcel does not match with the delivery order details, our delivery agents will notify merchants or Pickupp for order cancellation (A transaction fee of 50% of the delivery fee will be charged).

For detailed delivery costs and discount packages for bulk deliveries, please contact us via sg@pickupp.io or sign up for a free trial here.

Our friendly sales team will be on hand to assist with your queries.

Size/ Weight Price (SGD$)
W+L+H <80cm, below 5kg from $10
W+L+H <120cm, below 10kg from $13
W+L+H <150cm, below 15kg from $16
W+L+H <180cm, below 20kg from $25
W+L+H >180cm, above 20kg Please contact us directly

Pickupp’s goal is to continually improve our delivery services to support your business growth.

  • Pickupp delivers anything you want, anytime you want and anywhere you want at a fraction of the cost.
  • Pickupp does not restrict delivery time and location and shares idle logistic manpower to bring down your delivery costs.
  • Pickupp also provides real-time GPS tracking and reporting in an easy-to-use dashboard for you and your customers.

Yes! We allow prescheduling (up to 7 days in advance). We also support next-day and 1 – 3 days delivery for businesses and corporates. Sign up for a free trial here.

All packages should fit into the dimensions of W+H+L <= 180cm. Packages that exceed the weight limit of 20kg may not be handled or delivered. Please let our sales associate know if you require special assistance with oversized or overweight deliveries, we will be glad to assist further.

Yes, all Pickupp’s delivery agents are trained and required to pass basic background checks with verification documents such as their identity card and proof of address. Pickupp also insures your delivery items up to your invoice value or SGD$200 (whichever is lower). Merchants and recipients are always able to track the exact location of delivery agents by inputting the delivery order number on this Tracking Page.

For fragile or irregular sized package deliveries, we strongly encourage merchants to mark the parcel as “Fragile & Handle with Care” and indicate it on our notes section upon order creation. Our delivery agents will take special care to ensure that the packages are delivered without damage. In the event of any breakage, Pickupp also insures your delivery items for up to SGD$200 (for non-perishable items).

When an order request is filed we assume it’s ready for pick up and will dispatch the closest delivery agent immediately.

To ensure the safety of the parcel, delivery agents will now need to scan the QR code or enter the unique order passcode upon arrival at pick up point before they can begin the delivery process. Merchants will need to print and attach to your package an individual invoice with QR code or write down on your package the order number and unique passcode, in order to let our delivery agents start their delivery. If merchants have issues with printing the QR code, you can also use the Merchant Master QR Code as an activation (Merchant Master QR Code will be charged SGD$1 transaction fee).​ 50% of delivery fee will be charged if merchants cancel the delivery order after the agent has accepted the request or for failure to collect the package at the pick up location due to Merchant’s error.

Pickupp provides ‘Cash on Delivery’ (COD) service. The service includes the collection of cash upon delivery of shipment and return of collected payment. This allows you to reduce operating costs, speed up cash conversion cycle, minimize risk of bad debts, and gain greater flexibility to retrieve payment at a low service fee.

Service Coverage
Maximum amount per delivery SGD $200
Days of return (Business Days) 10 – 15 Days
C.O.D. Surcharges(%) per order 2.0%
COD minimum charge per order SGD $1

Pickupp may refuse to accept parcels for cases in which:

  1. The sender’s request does not comply with our Terms of Service;
  2. the sender fails to enter a valid address and other required fields that are recognisable by the Pickupp system;
  3. The package or item is not suitable for transport;
  4. the transport may violate laws and regulations; or is detrimental to public order, or injurious to public morals;
  5. The package or item is of the following type:
    1. Explosives or other hazardous materials or any similar packages that are likely to cause damage to other packages;
    2. Packages specifically determined by Pickupp to be unacceptable, including but not limited to combustible, inflammable, poisonous and toxic materials, livestocks, dogs, cats, little birds, guns and swords, large and bulky furniture items, etc.

Pickupp serves both businesses with bulk deliveries and individuals with ad-hoc delivery needs. If you have a high delivery volume (at least 30 per month for same-day and 300 per month for next-day) and would like to consider our enterprise account services, please contact Pickupp or sign up for a free trial here.

Enterprise Merchant Account
Enroll in any of pickupp’s monthly enterprise programme: starting from 30-40 orders per month (monthly prepay $300)
Individual Account
Starting from one order
Matching Guarantee YES. All deliveries are guaranteed (during working hours: Monday – Friday, 8am-11pm excluding weekends and public holidays) Nil
Schedule Order YES. May pre-schedule orders ahead of time Nil
Package Damage Guarantee YES. up to SGD$200 insured (for non-perishable items) Nil
Customer Service Dedicated relationship managers will assist any queries you have Nil
Fail to Deliver pickupp will reach out to assist re-delivery Packages will be returned to pickupp
Payment Method Monthly Settlement (BR required), Credits Purchase or Credit Card Credit Card
Cash on delivery YES. Cash collection on behalf of merchants on delivery (with service fee) Nil

Delivery Agent FAQs

In order to become a Pickupp delivery agent, you have to go through a screening process. To register, please fill in this form: go.pickupp.io/sgtraining. A Pickupp representative will contact you and verify your contact details.

Required information depends on your delivery agent type:

Identity document Proof of address Driver Licence Vehicle Registration
Walker / Cyclist ✔︎ ✔︎
Biker ✔︎ ✔︎ ✔︎ ✔︎
Car ✔︎ ✔︎ ✔︎ ✔︎
Van / Truck ✔︎ ✔︎ ✔︎ ✔︎

Available orders in close proximity to your location will be displayed on our Delivery Agent “Pickupp Hero” app (iOS and Android). Click click on the order and “Swipe to accept this order”

Absolutely! Pickupp gives you the flexibility to deliver on the go and as you commute.

No. Joining Pickupp is completely free of charge! Pickupp will only collect a small commission fee after you have completed delivery orders.