How do I Select the Best Delivery Partner That Will Grow My Business?

delivery parcel

There are many last-mile delivery options available in the market and we know how overwhelming it can be to select the right delivery partner for your business. However, not all delivery services are created equal. As e-commerce grows at an unprecedented rate across the world, customers are expecting better and faster deliveries. In fact, any e-commerce retailer ill-equipped to provide efficient, reliable, and affordable last-mile delivery services will lose out to the ones who do. Selecting the right partner you can trust your deliveries with is thus essential.

Here are 6 key factors to consider when choosing a delivery partner:

1. Cost and Delivery Type
2. Customer Service
3. Tracking Technology
4. Proof of Delivery
5. Convenience and User-Friendly Interface
6. Track Record

1. Cost and Delivery Type

Based on your business, select the delivery window that works best for your business!

With customers expecting faster deliveries, businesses that provide same-day or next-day delivery services gives them an edge over their competitors. Why make your excited customer wait more than 3 – 5 days to experience your product in person?

Even if your product is not a perishable, as same-day and next-day delivery services become increasingly affordable, it might be worth making the switch to improve your customer’s overall shopping experience. 

Delivery Type Delivery Window Market Rate
Groceries and Pet Supplies
Flowers and gifts
Business Documents
Food and beverages
Fashion
Health & Beauty
Babies & Toys
Electronic Devices
Home and Living
Sports and Outdoors
Others
Same-Day Delivery

 

Deliver in 2 Hours or less:
$18 – $30
Deliver in 4 Hours or less:
$10 – $20
Fashion
Health & Beauty
Babies & Toys
Business Documents
Electronic Devices
Home and Living
Sports and Outdoors
Others
Next-Day Delivery  

$3.50 – $4.00

 

Fashion
Health & Beauty
Babies & Toys
Business Documents
Electronic Devices
Home and Living
Sports and Outdoors
Others
3 – 5 Days Delivery $3.00 – $3.50

Pickupp’s Delivery Rates

Pickupp has one of the most competitive and affordable rates in the market with 4-hour deliveries from $7.50 and next-day deliveries from $3.20*! We’re also able to tailor our delivery solutions and rates according to your business’ delivery needs. Sign up for a free demo and free trial here!

 

2. Customer Service

Good customer service

Have you or your customers encountered frustrating delivery situations when it’s impossible to contact the delivery provider to check on the status of your parcel? Or worse, when your parcel does not reach the right recipient?

For e-commerce businesses, in particular, the delivery of your product is your customer’s first physical touchpoint with your product and brand. Good customer service by your delivery provider is thus crucial.

Determine if the delivery service provider offers excellent customer service by asking these questions:

  • Will my customers be informed of the deliveries ahead of time?
  • Is there a customer service representative that my business can contact easily if an issue arises or if any last minute changes to orders are required?
  • Will my item be delivered to the location in good condition?
  • Am I guaranteed compensation if the delivery goes awry? 
  • Does the company offer delivery time slot options that will provide greater flexibility for my customers?

Pickupp’s Customer Service

Customer Service Support Instant customer service support is available via our live chat during our delivery hours from 9 am to 10 pm every day.
Contact your Delivery Agent Once your delivery order is confirmed, Pickupp gives your customer direct access to his/her delivery agent by providing their customer with the contact number of their delivery agent. This allows your customer to liaise directly with the delivery agent should there be any last minute issues or changes, reducing the need for you to go back and forth with your customer and the delivery agent.
Dedicated account managers Businesses with bulk deliveries are assigned dedicated account managers who will assist you with any issues and inquiries that you have.

 

3. Tracking Technology

Another key factor to consider today is the technology of your delivery provider. Real-time tracking of your parcel is a relatively new feature that only a handful of delivery providers offer currently.

As your business grows, real-time GPS tracking will allow you to monitor all your orders closely and ensure that they arrive on time. Giving your customers visibility on their order status will contribute to enhancing their experience of your brand. It also saves them the need to call and check on their orders manually. This reduces the need for unnecessary customer service support, therefore allowing you to streamline your customer service, increasing your capacity to handle other pressing issues that may be on hand.

Pickupp’s Tracking Technology

Through our GPS Live Tracking system, customers will be able to track the exact location of their delivery agent immediately. This allows them to monitor their delivery order closely. The tracking URL, as well as the delivery agent’s contact, will also be sent to the recipient via SMS.

 

User-Friendly Delivery Platform

Likewise, you will be able to monitor the status of all your delivery orders on our merchant portal.

4. Proof of Delivery

What’s delivery if parcels are not delivered in excellent condition?

To give you peace of mind, delivery partners should provide immediate proof of delivery to ensure that parcels are delivered to the right location in its original condition.

Pickupp’s Proof of Delivery 

All delivery agents are required to upload a photo of the parcel at the exact drop-off location and collect the recipient’s signature!

5. Convenience and Ease of Use 

Mobile AppEngaging a delivery provider saves you the trouble of arranging for the deliveries on your own. However, when the delivery provider’s user interface becomes too complicated to use, the purpose is defeated.

Determine if the delivery service provider interface is convenient and user-friendly by asking these questions:

  • How easy is it to create single and bulk delivery orders?
  • Do you have the option of making delivery orders on mobile and desktop?
  • Can Integration be supported so that you can create delivery orders seamlessly without leaving your own E-commerce store page?

Pickupp’s Features

API Integration ✔️
Mobile App
(iOS and Android)
✔️
User-Friendly Interface ✔️
Bulk order placement via CSV upload
(Learn how you can create bulk orders with us in 5 simple steps)
✔️
Shopify and WooCommerce plugin ✔️

 

6. Track Record

Last but not least, to finalise your decision on which delivery partner you should use, hear directly from those who have been using the service!

Since we started a year ago, Pickupp has served close to 3,000 merchants. We’ve provided been a fulfillment partner for a variety of businesses, including major brands such as Cat & the Fiddle, Style Theory, Charles and Keith, and growing businesses such as Toki, Bloomen, and Rentadella for more than a year now.

Cat & the Fiddle cakes Style Theory Rentadella

Pickupp’s Reviews

“It’s been amazing being able to deliver to customers within 4 hours. We’re able to have an edge by being able to deliver emergency orders and also arrange pickups and change destinations on the day itself. Our customers love the flexibility of the service.”

– Ming Bridges, Rentadella 

“ With Pickupp, we are more than happy to continue serving our customers with Same Day Delivery because sometimes it’s just best when you can receive your products on the same day. The merchant and the customer can also track exactly where our delivery person is on a live map. As such, I don’t have to wonder where my deliveries are. This is by far – more useful in Singapore than NinjaVan, Roadbull, SingPost combined. I tip my hat off to the Pickupp team.”

Adlina Anis

“For our industry, deliveries are such a crucial aspect. You have beautiful products but if it can’t be delivered on time or destroyed during delivery – then it’s really pointless too. As such, Pickupp gives us the peace of mind to focus on other things! We fully trust Pickupp to get deliveries done smoothly without much effort from our side.”

Toki SG 

In summary, and all bias aside, Pickupp definitely offers one of the best cost-to-service ratio for our deliveries.

If you’re new to eCommerce Shipping and Fulfillment, here are some articles we reckon will help you with planning your shipping strategy:
The Beginner’s Guide to E-commerce Shipping and Fulfillment
E-commerce Shipping and Fulfillment: 8 Things You Need to Know

Once you’re ready, we’ll be here for you!

How can I start?

Simply create an account via our mobile app (iOS and Android) or directly on your desktop. 

Alternatively, to indicate your interest, sign up for a FREE demo and FREE delivery credits* here:

(*Minimum delivery volume of 30 per month for same day and 300 per month for next day)