Logistics Company in Singapore - Why Is It Important to Businesses
Sep 13, 2022 8:35 PM
What is Logistics? Logistics is about moving items from point A to point B, and it usually requires two functions - transportation and warehousing. Most delivery companies cover these two aspects of logistics, but there are some that only take care of the last leg of the delivery process. So depending on the type of business you own, you might require a specific logistics partner that caters to all your business needs.
Why Is Logistics Important to Businesses?
If you own an e-commerce store or even a brick and mortar retail store, delivering products to your customers on-time reflects the reliability of your business. Your business might not be able to reap the benefits of economies of scale if you have to handle everything - from marketing to sales to inventory to logistics. This takes a toll on your energy and takes away time from planning and strategising how to grow your business, which is what you as a business owner should be focusing on. With that said, engaging a logistics company that helps to manage all your business’ delivery matters will ease any logistical inefficiencies you might have been facing.
Benefits of Engaging a Logistics Company
1. Improve Customers’ Experience
Engaging a logistics company can help businesses to improve their customer experience on their delivery matters, which is an important factor to drive sales and retain customers. Let’s be real, everyone likes to receive prompt responses whenever we have an inquiry about the items we are purchasing, and this is especially true for e-commerce stores. As most products are transacted online, customers have no other means to contact the business other than reaching out via email or their live chat platform (if they have one). Most of the enquiries are delivery related such as ‘when will the items be delivered?’, ‘how long is the delivery lead time?’, ‘can I track my parcel?’ etc. This is where a delivery company comes into play. It minimises the customer touchpoints with your business. Instead of having to check the delivery status with several members on your team, the logistics company should be able to provide live tracking capabilities for both the merchants and recipients. They will also be able to receive timely updates about the delivery via SMS, hence reducing the number of support requests being filed. Customer experience is important to every business - it is what your customers will remember about their experience with you since they don’t get to see what goes behind every delivery.
2. Better Inventory Management and Visibility
Good inventory management helps businesses to understand better about their products movement. Some logistics companies provide warehousing and fulfillment services - this is beneficial for small businesses who have space constraints and require a warehouse to store all their products, not forgetting that warehousing is becoming increasingly complex and expensive, especially in a small country with limited land. Since logistics companies have already invested in the necessary infrastructure, technology and staffing, they are well-equiped and able to minimise any errors or delays to ensure your business is operating at a minimal cost. There are many delivery companies in Singapore that are able to meet your business needs. Pickupp, an all-in-one logistics platform, is able to provide both first and last mile delivery services. Pickupp is able to store your goods in their warehouses located across the country and pick-and-pack the items for you before delivering it to your customers. Such effective logistics management ensures that the inventory levels are correct, and better supports your business by reducing your operational costs.
Partnering with a 3PL Company
The logistics industry is growing rapidly, predicted to reach $1.75 trillion by 2026. Shipping and fulfillment services are becoming increasingly popular, which explains why 90% of Fortune 500 companies have engaged a third-party logistics (3PL) partner. It is crucial for businesses to be constantly on the lookout for ways to improve their operations, helping them to differentiate themselves from their competitors. One of the best ways to do this is to partner with a reliable delivery company that has a strong foundation in the logistics industry. Pickupp, an e-commerce delivery partner, provides a logistics solution that can help you to ensure your operations run smoothly. Such company will be able to provide strong economies of scale and customisable delivery options that can be the key to success for your business. Partnering with a third-party company that provides a full fledged logistics service means you can focus on the other aspects of your business, such as marketing, growth, and customer satisfaction. 3PL helps businesses in storing inventory, which includes picking, packing, and shipping products to customers. This is especially important for e-commerce companies, where order fulfilllment is vital for success. Read more: 7 Last Mile Delivery Features Your 3PL Partner Should Provide