📦 Packaging Guidelines

Use good quality packing materials

Parcel size should not exceed 80cm

For fragile items, wrap items separately with cushioning materials and display caution label.

Paste waybill securely on parcel & remove irrelevant labels

Always pack tightly & keep surface smooth to prevent damage to parcel

Use strong tape to secure parcel (e.g electrical, brown plastic etc.)

They’re our network of physical locations across Singapore where you can engage any of our available logistics services (Last mile delivery, Pick-up & Drop-off, Warehousing and Fulfilment, International Delivery) easily. Whether you’re an individual or business, we’ve a customised solution just for you.

- Parcel weight: Up to 3 kg - Up to 80 cm (Length + Width + Height)

Unlike other service locations by other logistics companies, at a Pickupp service point you can: 1. Store your inventory 2. Self-collect - Collect your parcels 3. Drop-off - Send your parcels (Last mile delivery or cross border services) 4. Return your parcel We’re an all in one logistics solution provider for you! Expect a friendly service staff at every Pickupp service point to answer all your parcel delivery questions. With us, you can be assured that every parcel will be delivered in safe hands!

- Bulky items including (but not limited to) dumbbells, weights, packets of rice over 5kg, unprotected glass items. Each glass item should be wrapped in bubble wrap and packed in a protective hard box. - Poisonous or toxic substances - Firearms or swords - Religious artifacts - Living plants - Living things - Human or animal remains - Cash, cheques, bills, stocks and other marketable securities - Credit cards or atm cards - Perishables such as vegetables, fruits, etc - Written drafts, original films, tapes and film material which cannot be reproduced - Examination certificates, passports and insurance documents which cannot be reproduced - Flammable, ignitable or volatile items such as fireworks, kerosene, gas canisters or paint thinner Please refer to the full list of prohibited items here

Pickupp delivers to most areas across Singapore except the following restricted areas: - Airline Road - Airport Cargo Road - Alps Avenue - Brani Terminal Avenue - Jurong Island - Khusu Island - Pulau Busing - Pulau Damar Laut - Pulau Sebarok - Pulau Sakeng - Pulau Tekong - Pulau Ubin - Rifle Range (Firing Compound) - Seletar Aerospace - St John's Island - Turf Club Avenue - West Camp Road

You will be insured up to a maximum of SGD50 should there be any loss or damage to your parcel. Claims for damage to the Item(s) inside a parcel must be made within a week from the delivery date via this form, failing which Pickupp shall have no liability whatsoever.