Quick Guide to Pack Your Parcels

Parcels not adhering to proper packaging guidelines will be rejected at the point of pick-up or drop-off

Pack

Pack your items in proper packaging materials and include protective wraps. Seal your parcel with strong adhesive tapes.

Label

Print and attach your waybill on the parcel or write down your order number. Ensure the details are accurately and clearly labelled to ensure smooth deliveries.

Send

Pickupp agents will collect your parcel at your doorstep (for Express & Same Day) or you may drop-off your parcels at any Pickupp Service Points for next day/international deliveries.

For Small Items

- Use polymailer, envelope or padded envelope for non-fragile items

For Bulky Items

- Use strong corrugated or carton boxes - Fill up any empty spaces i.e. with paper, bubble-wraps etc

Packaging Guidelines

- Do not use plastic bags - Do not use weak/damaged boxes - Label & bubble-wrapped fragile items - All packaging should be tight and snug - Always seal your package securely

Label Your Parcel

Print and attach your waybill or write your order number on the parcel.

Ensure that the order number is clear & legible

Remove any old/additional waybills

Attach the new waybill firmly on the parcel *While not mandatory, we do encourage senders to include a copy of the invoice in the parcel (if any).

Prohibited Items

Bulky Items

Including (but are not limited to) dumbbells, weights, packets of rice over 5kg

Living Things

Living Plants, Animals

Unprotected Glass Items

Including (but not limited to) bottles and containers of any kind

Marketable Securities

Cash, Cheques, Bills, Stocks, etc.

Flammable or Volatile Items

E.g. Fireworks, kerosene, gas canisters or paint thinner

Perishables

Vegetables, Fruits, etc.

FAQ

Can Pickupp deliver fragile items?

If you're delivering fragile or irregular sized packages, please do mark the package as “Fragile & Handle with Care" in the notes section and reinforce it on the parcel to minimise any risk of breakage. Our delivery agents will take special care to ensure that the packages are delivered without damage. In the event of any breakage, Pickupp will insure your delivery items up to SGD$100 (subject to the pricing plan you opt). The liability coverage will be based on the plan you made your last top up, click here for more details! Do note that we only provide insurance for businesses and not individual customers.

Will Pickupp refuse acceptance of transport of packages or delivery items?

Pickupp may refuse acceptance of transport of packages or delivery items if any of the following cases applies: 1. The sender’s request does not comply with our Terms of Service; 2. The sender fails to enter a valid address and other required fields that are recognisable by the Pickupp system; 3. The package or item is not suitable for transport; 4. The transport may violate laws and regulations; or is detrimental to public order, or injurious to public morals; 5. The package or item are of the following items:

Explosives or other hazardous materials or any similar packages that are likely to cause damage to other packages;

Packages specifically determined by Pickupp to be unacceptable, including but not limited to combustible, inflammable, poisonous and toxic materials, livestocks, dogs, cats, little birds, guns and swords etc.

What items are prohibited for delivery & international shipment?

Please refer to this full list of prohibited items here here