
Delivery Services FAQ
General
What are the types of courier and delivery options Pickupp provides?
How does Pickupp charge me?
Service Type | Size of Parcel | Weight Limit | Base Price | Distance Rate |
Express Delivery | W+L+H <100cm | Below 5kg | $11 | $0.60/KM |
W+L+H <150cm | Below 15kg | $16 | ||
4-Hour | W+L+H <100cm | Below 5kg | $10 | $0.40/KM |
W+L+H <120cm | Below 10kg | $12 | ||
W+L+H <150cm | Below 15kg | $15 | ||
W+L+H <180cm | Below 20kg | $17 | ||
Standard (1-3 Days) Delivery | W+L+H <200cm | Below 30kg | From $2.80 | No Distance Rate |
Can Pickupp deliver fragile items?
Can I send food and perishable products with Pickupp? How can I pack the food for delivery?
When will you pick-up my order? What is the pick-up process? Can I cancel my order?
Will Pickupp refuse acceptance of transport of packages or delivery items?
Does Pickupp provide 'Cash On Delivery' (COD) service?
Service Coverage | |
Maximum amount per delivery | SGD $200 |
Days of return (Business Days) | 15 Days |
C.O.D. Surcharges(%) | 2.0% |
COD minimum charge | SGD $1 |
What if Pickupp is unable to find a delivery agent for my order? Will my order request be cancelled?
Can Pickupp do advanced booking or keep parcel overnight for next day delivery?
Does Pickupp deliver to all areas within Singapore?
Pickupp Service Points
What are Pickupp Service Points?
What are the accepted parcel sizes at each service point?
What are the T&Cs of using the service point as a warehouse & fulfilment centre?
What is the full list of prohibited items?
Which areas does Pickupp deliver to?
Will my parcel be insured?
What is the difference between Pickupp’s service points and other logistics companies with drop-off points?
Business
Does Pickupp have special corporate packages for businesses?
How does our pricing plan work?
Pricing Plan | Highlights | Minimum Top Up | Base Price | Recommended For |
Pay Per Use | NA | No Minimum Top up | Express - $10 | Personal Use |
Standard (1-3 Days) - Upon Request | ||||
Rookie | NA | $100 | Express - $10 | Ad Hoc Users |
Standard (1-3 Days) - Upon Request | ||||
Lite | 5% Top Up Cashback | $300 | Express - $10 | Growing Business Users |
Standard (1-3 Days) - Upon Request | ||||
Standard | 10% Top Up Cashback | $1000 | Express - $10 | Frequent Business Users |
Standard (1-3 Days) - Upon Request | ||||
Enterprise | Volume Discounts and Rebate | - | Express - $10 | Heavy Business Users |
Standard (1-3 Days) - $2.80 | ||||
Am I able to use all the services?
What are the e-commerce platforms that are integrated with Pickupp?
Individual
What services can I use?
Can I use Pickupp Service Points?
Delivery Agent FAQ
How can I become a delivery agent?
We welcome all Singaporean citizens or permanent residents who are 17 years old and above to deliver with Pickupp! To get started, please sign up for our free training session on our website here and attend either our physical or online training session to activate your account.
How long is the training?
It takes less than 1 hour to join us. You can attend either a physical or online training session to learn how to navigate the Pickupp Hero app. Simply follow the instructions for each training sessions and get activated to start earning.
Do I have to prepare anything before the training?
Identity document |
Proof of address |
Driver Licence |
Vehicle Registration |
|
Walker |
✔︎ |
✔︎ |
||
Motorcyclist |
✔︎ |
✔︎ |
✔︎ |
✔︎ |
Car drivers |
✔︎ |
✔︎ |
✔︎ |
✔︎ |
Van/ Lorry |
✔︎ |
✔︎ |
✔︎ |
✔︎ |
Do I need to pay a fee to join Pickupp?
No, you do not need to pay any fee to join Pickupp. However, there will be a commission fee for each delivery order. Pickupp have a new joiner incentive where you can get $15 when you complete 10 orders within 7 days! Sign up for our physical training session here and get a free $10 bonus as well as a welcome package.
I have a full time job. Can I work part-time?
Absolutely. It's flexible and you can decide on how many orders you want to take everyday. Be your own boss! On a busy day, just don't take any.
Can I deliver for Pickupp if I don't have a car or van?
Yes, you can! You may walk, ride a bike or drive to deliver with us! We're that flexible. Should you wish to rent a vehicle, do check out our partnerships with vehicle rental companies here for exclusive discounts!
How many orders can I take at a time?
As a first-time delivery agent, you can take up to 6 orders at a time. As you deliver more orders for Pickupp, you will be upgraded to different Hero tiers and be able to take more orders at a time! You can also unlock more benefits, rewards, and incentives. Check out the Pickupp Hero tier system here.
When will I be paid?
Your delivery earnings will be credited on a weekly basis. Payment will be confirmed every Tuesdays and you will receive your cash-outs by Friday every week! However, payment will be delayed if you fail to upload any outstanding Delivery Notes Check out this page here for a detailed information about delivery agents payment timeline.
What kind of bonuses and incentives does Pickupp have?
Pickupp delivery agents can enjoy exclusive discounts and benefits ranging from vehicle rental, insurance, mobile plan, F&B discounts and more! Additionally, during peak sales season like Christmas or Valentine's Day, you can expect to earn much more on our platform. Find out how you can earn more with Pickupp here. Subscribe to our Pickupp Delivery Agents Telegram for the latest updates too!