What is Pickupp?

Pickupp is a logistics technology company redefining logistics with its transparent customer-centric service and technology. Founded in 2016, the company has operations in Hong Kong, Singapore, Malaysia and Taiwan, providing logistics support to 20,000+ businesses spanning MNCs, logistics giants as well as retail and e-commerce. They also have a strong delivery team of over 100,000 delivery agents across all cities. Pickupp provides flexible, tech-driven logistics solutions that enable businesses of all sizes to scale and thrive. Through highly optimised batching and chaining technology, customers can book a delivery anytime without sacrificing speed and cost, while real-time GPS tracking provides end-to-end transparency. Pickupp’s flexible delivery windows and their handy scheduling feature enable customers to be nimble and capitalise on business opportunities. Pickupp launched Shop On Pickupp, a one-stop e-commerce platform offering all-rounded payment and tech-enabled delivery solutions for businesses in 2020.

Where can I pick up and drop off my parcels?

You can pick up and drop off your parcel at any Pickupp Service Point. Check out our full list of locations here.

How do I top up my Pickupp Wallet?

It's so easy! Merchant Portal 1. Sign Up / Log into your Pickupp account 2. Go to "Payment" then "Pricing Plan" located in the left-hand side pane. 3. Choose a suitable plan and click "Buy Now" when you are ready. 4. You will be asked to link a credit card if you've not done so. Click "Link Credit Card" and enter your details. 5. Upon credit card linkage, you may proceed with payment. 6. Your Pickupp wallet will topped up with amount and respective cashbacks. Pickupp App 1. Sign Up / Log into your Pickupp account 2. Go to "Profile" tab then click "Payment" 3. Click "Top Up" and choose on your desired plan and click "Next". 4. You will be asked to link a credit card if you've not done so. Click "Add Credit Card" and enter your details. 5. Upon credit card linkage, you may proceed with payment. 6. Your Pickupp wallet will topped up with amount and respective cashbacks.

Why has my additional cashback not been credited?

For pricing plan, user need to type "HIVESPECIAL" in the referral field when signing up to be entitled to the cashbacks. Upon topping up your account, you will be instantly credited with 5% cashback on delivery credits. Do allow 1 working day for our system to verify your account eligibility before crediting the additional 5% cashback. If you are experiencing a delay, kindly check that your account is valid for promotion (first-time top up) or you may contact us here.

Will my credits expire?

Delivery credits will have no expiry date. However, cashback credits will expire within 30 days.

Are my credits refundable?

Credits purchased are non-refundable. However, will only be considered in special cases. Any refunds, if approved, will be nett of any rebates received and subjected to a 10% service fee.

How do i use the promo code?

Upon creating your first delivery order, you will be led to a payment page. Click "Redeem promo/referral code" and enter "PICKUPPHIVE" to enjoy your discount. This promo code may be used thrice by each new user, and only extended to the Hive members. You may be asked to verify your mobile phone via OTP first before being allowed to proceed with redemption. Kindly do so to enjoy the promotions.