Order Related
1. Can I buy from Pickupp Go if I don’t have an account?
If you don't already have an existing account with Pickupp, you'll have to sign up for a free account to complete your purchase. You’re recommended to download the ‘Pickupp User’ mobile app for a better user experience!
2. I am unable to verify my account to start ordering.
You should receive a one-time password (OTP) to your registered mobile phone number to activate your account. However if you do not receive the OTP or if it does not work, please live chat us your account details (email address) and we will help to activate your account.
3. How many items can I buy?
You can only purchase as many items as you want but delivery can only be made to one address per transaction.
4. Can I cancel my order?
All purchases are final. No modifications/cancellations/refunds are allowed.
5. Can I reschedule my delivery or change my contact/address?
No rescheduling of delivery date or time or change of contact/address is allowed. Exceptions are permitted on a case-by-case basis and is subject to approval.
6. How do I know that my order has been confirmed?
Once you have placed your order in-app or online, you will receive an order confirmation email. You may also click“My Purchases" on the Pickupp User App to check your order details.
Payment Related
1. How can I make payment?
Payment is made via credit card only.
2. How do I know if payment and my order is successful?
Once you have placed your order in-app or online, you will receive an order confirmation email. You may also click "My Purchases" on the Pickupp User App to check your order details.
3.. Can I cancel/change/refund my purchase?
All purchases are final and no modifications, cancellations, or refunds are allowed.
Delivery Related
1. Can I self-collect?
Not for now, sorry!
2. Where can Pickupp deliver to?
We can deliver anywhere except the airport, army camps, prisons and offshore islands.
3. How much is my delivery fee?
The delivery fee differs from shop to shop and will be stated upon checkout or at the specific store.
4. When will my item arrive?
This differs from shop to shop and will depend on the date and time-slot that you select while placing the order.
5. Can I change my drop off address?
Unfortunately, no modifications are allowed. Please make sure you key in the correct drop off address of your order(s) before checking out.
6. What if my order is delayed?
We're sorry! Sudden surges in demand during peak season or adverse weather conditions may cause a delay in your delivery. Should there be any delay, Pickupp will contact you to reschedule the delivery date/time. No requests for refunds in the event of delays in deliveries is allowed. Exceptions are permitted on a case-by-case basis and is subject to approval.
7. I receive the wrong item. Can anybody help me?
We’re sorry! Please live chat us to request for help and we will get back to you as soon as we can.
8. My parcel was damaged upon arrival.
We’re sorry! Please live chat us your order number, we will look into it and get back to you as soon as we can. In the meantime, we seek your patience and understanding.
9. I want to surprise my friend! How does it work?
Simply key in your friend’s address details before you start browsing the app and adding items to cart! Once you’ve selected the item to purchase, key in your friend’s contact details if you wish for the delivery agent to contact him/her upon arrival. If it is a surprise delivery, please use your contact number as the recipient’s number so that our delivery agent will contact you upon delivery.
10. What if I’m not around when my delivery arrives?
You will receive an SMS prior to the delivery so please ensure that someone is available to receive the item(s) on your behalf. A second redelivery attempt will be chargeable.
App Related
1. My app is buggy and I cannot make any orders.
Firstly, try to log out and then log in again to the app (this could really fix your issues sometimes!). If this doesn’t work, try uninstalling and reinstalling the app, or check your Google Playstore or App Store whether you have the latest version of the app. If this still doesn’t work, we’re terribly sorry! Please send us a screenshot of the issue you’re facing via livechat and your account details (email address) and we’ll get back to you as soon we can!